Dmozi.com.au Guarantee:
At Dmozi.com.au, we stand behind every product we sell. Our guarantee ensures that each item you order meets your expectations. If for any reason the product you receive doesn't match your order, we'll promptly rectify the issue by providing the correct item. Should this not be possible, we'll issue a full refund to ensure your satisfaction.
Shipping Policy:
At Dmozi.com.au, we strive to deliver your orders promptly and efficiently. All physical goods will be dispatched within 24-48 hours from the date of your order once payment has been finalized. Our commitment to swift processing ensures that you receive your products in a timely manner, ready to enjoy. If you have any questions or special requests regarding shipping, please don't hesitate to contact our dedicated customer support team for assistance. Your satisfaction is our priority, and we look forward to serving you.
Digital Products Policy:
For all software purchases, you can expect swift delivery directly to your email inbox within 12-24 hours of completing your order. Our streamlined process ensures that you receive your digital products promptly, allowing you to start using them without delay. Should you encounter any issues or delays with your delivery, please reach out to our support team for prompt assistance. We're committed to providing a seamless experience for all our customers, ensuring your satisfaction with every purchase.
Change of Mind Returns:
We're pleased to offer a hassle-free 14-day return policy on select products for cases of change of mind. If you decide to return an eligible item under this policy, we'll issue you Dmozi.com.au credit equal to the value of the returned product (excluding delivery charges), allowing you to explore something new from our wide selection.
To initiate a change of mind return, it's important to ensure that the product remains in its original, unused condition, inclusive of all original packaging, tags, and accessories. Please note that failure to meet these criteria may result in the inability to process the return request.
Additionally, customers are responsible for covering the postage fees associated with returning the item. We recommend selecting a shipping method that provides tracking and insurance to ensure the safe return of the product. Once the returned item is received and inspected, we'll proceed with issuing the appropriate refund or credit.
Your cooperation in adhering to these guidelines is greatly appreciated as we strive to maintain the quality and integrity of our return process while ensuring customer satisfaction. Should you have any further inquiries or require assistance, please don't hesitate to reach out to our customer support team.
Digital Products:
Rest assured, all software sold on Dmozi.com.au is guaranteed to be 100% genuine and authentic. In the rare event of any issues with your license key, our dedicated support team is ready to assist. If we're unable to resolve the matter satisfactorily, a full refund will be issued.
Please note that digital products are ineligible for change of mind returns, except in cases where there's an issue with the license key.
How to Initiate a Return:
Simply contact us within 14 days of receiving your order, and we'll guide you through the return process swiftly and efficiently. Your satisfaction is our priority, and we're here to ensure a seamless shopping experience every time.
Clearance Items :
Clearance items are available at discounted prices for clearance purposes. Regrettably, these items are non-refundable unless they are found to be faulty.
